Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes items may need to be returned or exchanged. Please read our return and refund policy carefully to ensure that you understand our process.
You have 48 hours from the date of receiving your order to initiate a return or exchange.
To be eligible for a return or exchange, the item must be returned to us in its original condition and packaging, with all tags and labels still attached.
To assist us in verifying any damages or issues with the item, we would greatly appreciate it if a brief video could be provided.
If you have received a damaged or defective item, we will cover the cost of return shipping for you.
Once we receive your returned item and confirm that it meets our return policy, we will process your refund.
Refunds may take up to 7-14 business days to reflect in your account.
Shipping fees are non-refundable, except in cases where the item is broken or defective.
To exchange an item for a different size or colour, please return the item to us in its original condition and packaging, with all tags and labels still attached.
The cost of return shipping will be the responsibility of the customer, but we will cover the cost of shipping the exchanged item back to you.
To assist us in verifying the condition of the item, we kindly request that you make a video of the packed item before shipping it to us.
Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer service team via email or phone, and we will provide you with a return address and instructions on how to proceed.
We are committed to providing the highest level of customer service and satisfaction, and we will do everything we can to ensure that you are completely satisfied with your purchase. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us. Thank you for shopping with us.